Our customer support team is here to help you. If you require assistance please do not hesitate to contact us using the available methods:


General Enquiries & Customer Support:
01923 804 214 (9.00am to 5.30pm Monday to Friday (GMT))

Regular Mail

Send standard mail correspondence and money orders to:

Vape Base Ltd
27 Greenhill Crescent
WD18 8YB
United Kingdom


General Enquiries / Customer Support
For all general enquiries please email info@vapebase.co.uk.

Order Queries
If you have a query regarding an existing order please email your order number and nature of query to info@vapebase.co.uk.

Not Receiving Replies?

If you have contacted us recently, but have not yet received a reply, your Internet Service Provider (ISP), e-mail client (e.g. Outlook) or web-based email service (such as Hotmail or Yahoo) may be blocking e-mail from Vape Base. If you suspect this is happening, please check the junk email or spam folder, as messages are often automatically moved there.

Consult the help section of your e-mail program to see how to alter the settings that filter junk email or block mail, to prevent this from recurring. You may need to add Vape Base to your 'safe' list in order to receive future mailings from us. Please contact us again with your question after you have taken the necessary steps to be able to receive email from us.

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